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Terms and Conditions of use

This website is owned and operated by Hindustan Trading Company, Chennai, India a resistered proprietorship under the GST Act. Use of this website is subject to the Terms of Use.

Pricing

Prices on this website (www.htconline.in) are displayed in Indian Rupee (INR) and are inclusive of all applicable state taxes (GST). In Hindustan's retail store and on the website, prices displayed include GST. Prices may be subject to change without notice, if necessary. Prices displayed on this website may differ from prices displayed in-store.

Online prices, including promotional pricing may not be price matched in Hindustan’s retail store.

If the prices have changed from what is available on the website, Hindustan Trading Company, can after informing the customer, cancel an existing order and place a new order with the consent of the customer for the new price.

We are entitled to make adjustments to the price at any time without notice. This may be due to increases from our suppliers or due to an error in the published price or other reasons. We will contact you while making the adjustments to give you the opportunity to cancel the order if you so wish or substitute the product with other material in the same price range.

Description and Accuracy of Information

We endeavour to ensure that all product specification images and details given on our site are as accurate as possible. All information (including images) has been made accessible by our suppliers or manufacturers. However, we cannot guarantee the reliability and Hindustan Trading Company disclaims any liabilities direct or indirect associated with the contents of this site. As it is not practical to publish all information on the products we sell. All images, specifications and descriptions are for the purpose of giving you an approximate description of the product should you require more details or information on any products detailed on this site please contact us directly.

Product Availability

Stock may vary from any position displayed in the page. When in doubt please check with our store for availability and if you need to purchase in bulk. Kindly go to the Contact US page and write to us or call us for any stock related queries. 

Return / Refunds / Cancellation

Please choose items carefully as we generally discourage return of goods. This is to ensure that customers always get fresh untampered stock. 

However, if there are are any unacceptable damages or manufacturing defects we will offer a new product once the defective product is returned to us. This is contingent upon informing us via email about the problem 48 hours post receipt of product.

We may have to cancel orders if certain products are not available. In this case a partial / full refund as the case demands will be done.

Cancellation by customer before shipping of the product is possible, but cannot be cancelled once the product is shipped. (Transactional fee will be deducted for certain high value orders.)

All sales made through the Site are final.

For any returns in special circumstances, which has been approved after consultation with Hindustan Trading Company authorised person, the returned product must be sent to our address.

The customer will not be reimbursed for the courier charges in any given situation. Exceptions may be made by HTC ans is subject to approval.

Email us for any assistance with your cancellation / defective product with your order number so we can service you effectively.

With regard to bulky items like canvases / Easels there will be no returns accepted under any circumstance. This would apply to paper products also (No returns).

Colours

We have made every effort to display as accurately as possible the colours of our products that appear on the site. However, as the actual colours you see depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate. 

Privacy

Information entered while registering yourself is for the use of Hindustan Trading Company, for purpose of sale of goods only and will not be released to any third party for commercial gain.

We also would like to state that all communication with us via phone or email may be recorded and may be used in case of dispute.

We will do our best to protect your privacy. But information entered in the payment gateway is not our responsibility and is subject to terms and conditions of the payement gateway.

We may keep track of your product viewing history to enhance your shopping experience in future.

In case of force majore or any eventuality due to security breach from outside factors etc., we cannot indemnify customers for loss of data. 

Copyright

This website and its content is the property of Hindustan Trading Company and are subject to Copyright.

The contents of our website and the website as a whole are intended solely for your personal, non-commercial use. Any use of our website and its content for purposes other than personal and non-commercial use, or any use of the trademarks displayed on the website, is prohibited. 

Please do not attempt to copy / download images for commercial gain.

Disclaimer

You agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is at your own risk. Hindustan Trading Company makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products included on this site, except as otherwise provided under applicable laws. Hindustan Trading Comapny will not be liable for any damage or loss whatsoever arising out of, or in any way related to, the use of this website and any other site linked to this website.

Customers wishing to purchase from this website via credit card (or Visa/MasterCard / Debit card ) must be the actual holder.

We reserve the right to cancel orders for any reason. Though please note it will mostly be pertaining to non-availability of material, unforseen damage to exsisting stock or stoppage of particular item by our suppliers. 

We do not provide any warrenty or gaurantee for any of the products sold by us on this website.

Order Processing Times

We will process orders only during business hours. Any orders placed outside that time period will be processed only the next working day. Sunday is a weekly holdiday and orders will not be processed on this day. Orders will not be processed during festival and national holidays also.

We process orders between 10 am and 6 pm (Mon - Fri) & Saturday 10am - 3 pm. (Sunday Holiday).

Order placed on a particular business working day will be processed the next day only. We will endeavour to process orders at the fastest time possible. 

Shipping

We take on the risk while goods are in transit, but any damage must be communicated to us within 48 hours of receipt of good via mail or phone. See our shipping policy page for more info. 

We cannot gaurantee shipping time as this relates to policies and processes followed by third party vendors. 

Additional freight cost will be incurred when selecting the following: Express postage, Shipping Bulky Items, Shipping Dangerous Goods, Shipping to remote regional areas (which may or may not be possible and we reserve the right to cancel such orders and issue a refund if applicable).

If the area is too remote and third party couriers refuse to take on the package we reserve the right to cancel such orders.

Standard Shipping time : 3-6 days

Express Shipping: 2-5 days

Bulky items Shipping: 4-10 days

(All the above refers to business days and does not include public holidays, bhands declared, festival holidays and Sundays)

We may use DTDC, Professional Courier, Aramex, First Flight, Blue dart, India post, Parveen Parcel, KPN Parcel service, Cargo carriers or any other reputed service to send the goods. We may also have a TO PAY option for bulky good wherein you can pay the courier cost on delivery of goods directly to the carrier.

Bulky items may be sent via a cargo service of our choice. Shipping charges may be revised from time to time and may differ according to your location.

This is not an exact science and therefore the buyer cannot be indemnified for any delays arrising for any reason or unexpected Bhands / strikes or natural calaimity.

If the courier has been tampered with kindly do not accept the parcel and return to us so we may do necessary inquiry.

Offers:

Hindustan will from time to time offer discounts via a coupon code or a general website / product specific discount. This will be applicable only one per customer and for a limited time frame (unless otherwise specified). Any misuse of the offer by a customer i.e. registering multiple ID's to make use of the offer etc., is discouraged and such orders will be cancelled by the admin. Website offers and in-store offers are independant of each other and they may not be matched at any point in time.

Payment Gateway:

We do not take responsibility for any unsuccesful attempts to complete transactions on the payment gateway from our website. All disputes regarding this issue must be addressed directly by forwarding a complaint to the payment gateway/ respective banks, who will take necessary measures. Hindustan Trading Company takes no responsibility for thrid party payment gateway operated via the site. Any information entered therein will be governed by terms of use of the payment gateway.

While availing any of the payment methods available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:

  1. Lack of authorization for any transactions, or
  2. Exceeding the preset limit mutually agreed by You and between "Bank's", or
  3. Any payment issues arising out of the transaction, or
  4. Decline of transaction for any other reasons

Packaging:

We will at all times persevere to ensure that proper packing is done to all of your items.

But minor handling issues will not warrent return. Especially with paper products and canvases.

Other Websites:

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.

Legal:

This website may be accessed in India and throughout the world. Hindustan Trading Company makes no offer in or by this website to sell any product or service in any country outside India and no representations that the content of this website complies with the laws of any country outside India. If you access this site from outside India, you do so at your own risk and are responsible for complying with the laws in the place where you access the site. The use of this site is governed by, construed and enforced in accordance with the laws of Tamil Nadu, India and fall under Chennai Jurisdiction. Any and all disputes that arise will be subject to Chennai jurisdiction.

We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior notice.

Users of this website are not allowed to host, display, upload, modify, publish, transmit, update or share any information, which is harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, misleading, spamming and or unlawful. 

Users shall not attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website or to any server, computer, network, or to any of the services offered on or through the Website, by hacking, password “mining” or any other illegitimate means.

Users shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules thereunder as applicable and as amended from time to time and also all applicable Domestic laws.

We will not be asked to indemnfy the user for any and all damages arising out of the use and sale through this website. We reserve the right to reject all such claims and state expressly that any incedental or unforseen damages will not be indemnifyable either.  

Registration to buy products on this website is compulsary.