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FAQ

FAQ - Frequently Asked Questions

1. Are discounts available on site applicable at the physical store and wise-versa?

No. Offers presented on the website or in-store are independant of each other and cannot be clubbed. 

2. What if I have special requirements or instructions?

Kindly email us at support@htconline.in along with your order number and we will take care of the rest. Don't worry your needs are are first concern.

3. What if an item I ordered is not in stock?

We usually give ample notice to the customer if that's the case. Either you can wait until we source the stock or we can refund the money to you and inform you once it is back in stock. 

4. What about returns/refunds? 

We generally discourage returns becuase we want to give the freshest possible material to every customer. We will not accept return of goods bought on Special sale or discount or larger items like Easels.

However, we are quite accomodating in case of colour exchange or other return requests, email us and we will process your returns on a case to case basis. 

5. What if I received a damaged products?

We adhere to the best possible packing methods. But in case your package is obviously tampered with or there has been severe transit damage reach out to us immediately and we will address the same.

6. Is registration compulsary?

Yes. Registration is compulsary. We do this to ensure each and every customer is authentic. You will be auto registered the first time around. Your email ID will be your username and you can always reset your password when required.

7. My payment wasn't processed. What do I do?

  • Log-in using your email and registered password.
  • Click on your email account displayed on the top left corner of the page.
  • Click on My Orders>>Order Number >> Re-try Payment Button 
  • This will lead you to the checkout page where you can then complete the transaction by selecting Card / Net Banking payment.

8. How can I track the progess of my order?

You can login to your account on our website go to My orders >> Order Number >> browse down to see the order notes our staff add once the product is shipped. We keep you updated every step of the way. So stay updated this way or email us!