We take on the risk while goods are in transit, but any damage must be communicated to us within 48 hours of receipt of good via mail or phone. See our shipping policy page for more info.
We cannot gaurantee shipping time as this relates to policies and processes followed by third party vendors.
Additional freight cost will be incurred when selecting the following: Express postage, Shipping Bulky Items, Shipping Dangerous Goods, Shipping to remote regional areas (which may or may not be possible and we reserve the right to cancel such orders and issue a refund if applicable).
If the area is too remote and third party couriers refuse to take on the package we reserve the right to cancel such orders.
Standard Shipping time : 3-7 days
Express Shipping: 2-5 days
Bulky items Shipping: 4-10 days
(All the above refers to business days and does not include public holidays, bhands declared, festival holidays and Sundays)
We may use DTDC, Professional Courier, Aramex, First Flight, Blue dart, India post, Parveen Parcel, KPN Parcel service, Cargo carriers or any other reputed service to send the goods. We may also have a TO PAY option for bulky good wherein you can pay the courier cost on delivery of goods directly to the carrier.
Bulky items may be sent via a cargo service of our choice. Canvases of larger sizes will be sent after duly informing the customer of the risks involved in the same. Shipping charges may be revised from time to time and may differ according to your location.
This is not an exact science and therefore the buyer cannot be indemnified for any delays arrising for any reason or unexpected Bhands / strikes or natural calaimity.
If the courier has been tampered with kindly do not accept the parcel and return to us so we may do necessary inquiry.
Return / Refunds / Cancellation
Please choose items carefully as we generally discourage return of goods. This is to ensure that customers always get fresh untampered stock.
However, if there are are any unacceptable damages or manufacturing defects we will offer a new product once the defective product is returned to us. This is contingent upon informing us via email about the problem 48 hours post receipt of product.
We may have to cancel orders if certain products are not available. In this case a partial / full refund as the case demands will be done.
Cancellation by customer before shipping of the product is possible, but cannot be cancelled once the product is shipped. (Transactional fee will be deducted for certain high value orders.)
All sales made through the Site are final.
For any returns in special circumstances, which has been approved after consultation with Hindustan Trading Company authorised person, the returned product must be sent to our address.
The customer will not be reimbursed for the courier charges in any given situation. Exceptions may be made by HTC ans is subject to approval.
Email us for any assistance with your cancellation / defective product with your order number so we can service you effectively.
With regard to bulky items like canvases / Easels there will be no returns accepted under any circumstance. This would apply to paper products also (No returns).